Privacy Policy for Noble Rowan Counseling Mental Health Therapy Website
Effective Date: January 1, 2025
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At Noble Rowan Counseling, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use the services provided through the website.
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Please read this Privacy Policy carefully to understand how we handle your information. By accessing or using our website, you agree to the practices described in this policy.
1. Information We Collect
We collect two types of information from visitors to our website:
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A. Personal Information
Personal information refers to information that identifies you personally. We may collect personal information when you:
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Schedule an appointment or inquire about therapy services.
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Complete forms on our website.
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Sign up for newsletters, blog updates, or other communications.
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Communicate with us via email or through our contact forms.
The types of personal information we may collect include:
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Name
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Email address
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Phone number
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Demographic information (e.g., age, gender)
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Health information, including any information related to therapy or treatment history (only if voluntarily shared during communication or therapy-related services).
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B. Non-Personal Information
We may also collect non-personal information, which does not identify you individually. This may include:
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Browser type and version
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Device type
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IP address
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Geographical location
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Pages visited on our website
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Time and date of visits
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This information is used primarily to improve the functionality and content of our website and to track website performance.
2. How We Use Your Information
We use the information we collect for various purposes, including:
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To provide services: To schedule appointments, communicate with you about therapy services, and answer your inquiries.
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To improve our website: To optimize the content and user experience on our website based on your usage patterns.
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To send communications: To send appointment reminders, newsletters, blog posts, and other updates related to mental health and wellness, but only if you have opted in to receive such communications.
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For legal and regulatory compliance: To comply with applicable laws and regulations, including those related to healthcare privacy and confidentiality.
3. How We Protect Your Information
We take the privacy and security of your information seriously. We implement a variety of technical and organizational measures to protect the data we collect:
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Encryption: We use encryption (e.g., SSL/TLS) for transmitting sensitive information (such as contact forms) to ensure secure data transfer.
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Access Control: Access to personal data is limited to authorized individuals only, and we ensure that our team members are trained on privacy practices.
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Confidentiality: Any therapy-related information is kept confidential, as required by law and ethical guidelines. We will not share or disclose personal health information without your explicit consent, except where required by law.
4. Use of Cookies and Tracking Technologies
Our website uses cookies and similar technologies to collect non-personal information and enhance your browsing experience. Cookies are small text files stored on your device when you visit our site.
These cookies allow us to:
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Analyze website traffic and usage.
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Personalize your experience on our site.
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Improve the performance of our website.
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You can adjust your browser settings to refuse cookies or alert you when cookies are being sent. However, disabling cookies may affect your ability to use certain features of our website.
5. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:
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With service providers: We may share personal information with trusted third-party service providers (e.g., scheduling platforms, email marketing services) who assist in operating our website or providing services to you. These third parties are obligated to protect your information and only use it for specific purposes related to our services.
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Legal Requirements: We may disclose your information if required to do so by law, or if we believe in good faith that such action is necessary to:
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Comply with a legal obligation or a court order.
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Protect the safety or rights of our clients, employees, or others.
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Investigate or prevent illegal activities.
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6. Your Rights and Choices
You have the following rights concerning your personal information:
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Access and Correction: You have the right to request access to the personal information we have about you, and to request corrections if any of the information is inaccurate or incomplete.
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Withdrawal of Consent: You may withdraw your consent for communications, including marketing emails, at any time by using the unsubscribe link at the bottom of our emails or contacting us directly.
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Data Deletion: You may request that we delete your personal information, subject to applicable legal obligations.
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To exercise any of these rights, please contact us.
7. Third-Party Links
Our website may contain links to third-party websites for your convenience or reference. We do not control the content or privacy practices of these external sites, and we are not responsible for their privacy policies or practices. We encourage you to review the privacy policies of any third-party sites you visit.
8. Children's Privacy
Our services are intended for individuals who are 18 years of age or older. We do not knowingly collect or solicit personal information from individuals under the age of 18. If we learn that we have inadvertently collected personal information from a child under 18, we will take steps to delete that information as quickly as possible. If you believe we have collected information from a child under 18, please contact us.
9. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to periodically review this policy to stay informed about how we are protecting your information.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, or if you would like to update your information or preferences, please contact us:
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Phone: 626-565-2768
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Thank you for trusting Noble Rowan Counseling with your mental health care.